Here we post feedback we get from customers. Also, feel free to post directly to our facebook or twitter page.
The links are here:
The links are here:
More oven and pictures can be found on our Friends and Family page.
Dear Frankie G., Gail and Natalia,
My order arrived today and everything seems to be in good shape. I can’t wait to put them to the test. You did a great job of packaging them and the candies were a sweet touch. I look forward to doing more business with you.
Ciao,
Don
http://animoto.com/play/1vWfdn7tq8MaUhZw0141Ig
My order arrived today and everything seems to be in good shape. I can’t wait to put them to the test. You did a great job of packaging them and the candies were a sweet touch. I look forward to doing more business with you.
Ciao,
Don
http://animoto.com/play/1vWfdn7tq8MaUhZw0141Ig
Thank you so much for shipping my new banjo pizza peel, oven rake and brush so quickly and so cheaply! I was quite surprised to see them arrive so soon, and what great quality tools! Here are some photos of my new pizza oven, loosely based on a design by Rado Hand. I built the oven over 14 consecutive days, and it’s been continuously hot since the day I first fired it a week ago!
Best regards!
Jim
www.edgefieldretreat.com
Best regards!
Jim
www.edgefieldretreat.com
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Gail - Just dropping you a line to tell you I love the brush and the pizza peel and loved the candies
Tom, Warwick N.Y.
Tom, Warwick N.Y.
Hi Frankie and Gail - We finished making our ravs for Thanksgiving and Christmas, even pressed a few grapes. Now how am I to clean the pin? My brother-in-law said to spot clean it and oil it with knife oil so it won’t crack like the one my niece has did. Please let me know a.s.a.p. so that I can put it away for next year. I’ve attached some pictures of the rav making and the “crush”. Thanks!
Jacque
Jacque
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Frank and Gail - Just wanted to thank you for the great products you are selling. We opened for the season this past weekend, what a difference the Italian peels made!!! I couldn't believe how much better they were than my other ones. I got the slotted peel, cuts way down on flour in the oven, less floor sweeping, nice!!!! The oil can is just one of those things that once you use, you won't be able to do without. Not only is it very artisanal, but it pours just the right amount out. We are super satisfied and look forward to doing more with you.
Charlie
Charlie
THANK YOU !!! I'm loving this same whisk I ordered recently from y'all .... So, this one is for my Mother-In-Law.
I SO APPRECIATE y'alls incredible customer service !!!
R. Anne
I SO APPRECIATE y'alls incredible customer service !!!
R. Anne
Hi Gail - I wanted to let you know that I received my order this morning and everything was in perfect shape.
Thank you for the little candies and the dough scraper...unexpected treats! I was opening the carton when a colleague came into to my office. I explained to her about the dough whisks and the dough canister, and she asked for your website link so that she could order these items for her daughter.
The end of the work day cannot come quickly enough, as I am anxious to get home and try out my new dough whisks!
Thank you again,
Joanne
Thank you for the little candies and the dough scraper...unexpected treats! I was opening the carton when a colleague came into to my office. I explained to her about the dough whisks and the dough canister, and she asked for your website link so that she could order these items for her daughter.
The end of the work day cannot come quickly enough, as I am anxious to get home and try out my new dough whisks!
Thank you again,
Joanne
(after getting a shipping quote)
YES!! That is very acceptable. I do appreciate your extra work to make sure your customers get the best deal on shipping.
I am so impressed with FGpizza.com!!!
Thank you Gail!
Sincerely,
Robin
YES!! That is very acceptable. I do appreciate your extra work to make sure your customers get the best deal on shipping.
I am so impressed with FGpizza.com!!!
Thank you Gail!
Sincerely,
Robin
Just wanted to say thanks for shipping our accessories so quickly. We're already using them and love them. We just finished our oven about two weeks ago and I've been having so much fun experimenting with foods to cook. I especially love cooking something overnight after firing the oven up for pizza. Your tools are great.
I have made MAJOR modifications to my oven, thanks for your help. It now gets and stays VERY hot, 650 750 degrees +. Now it an oven not a fireplace.
Thanks, Rich
Thanks, Rich
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You guys are great to work with and I am always pleased with the high quality products and service you provide. Whenever I am looking for something for the wood fired oven I always say let's go see what Frankie G has.
Tom
Tom
Gail, the new scale arrived today and it works great!! THANK YOU for the wonderful service--you've gained a customer! Have a great weekend and thanks again.
Steve
Steve
Rec'd my order. Thanks so much! Was packaged great and everything is beautiful
inside. Can't wait to make something LOL
Future customer,
Dawn
inside. Can't wait to make something LOL
Future customer,
Dawn
Thanks! You guys are great.
Toni
Toni
Frank,
I made your sourdough bread recipe, the taste was great and it had a crispy crust. The cake yeast that I used in the past would never give me this kind of taste and texture. Great recipe and keep up the good work.
Ciao
Phil
I made your sourdough bread recipe, the taste was great and it had a crispy crust. The cake yeast that I used in the past would never give me this kind of taste and texture. Great recipe and keep up the good work.
Ciao
Phil
Hi Gail received rake and shovel today, great packing job.
Thanks
Rob
Thanks
Rob
It is Monday morning and I already got the pizza dough roller. It looks great. I used the Pizza Pie spatula and it work great also, glad I got it. Will keep you guys in mind whenever I need anything in the kitchen.
Again Thanks
Dennis
Again Thanks
Dennis
Thank you so much for the recent e-mail with the Christmas ideas. We built our pizza oven this summer, and we would like to share some photos with you.
We LOVE the pizza tools we bought from you, and I want to thank you so much for all your help. We can't believe how amazing it is to have a pizza oven. We live in Kelowna, Canada, and if you are ever this way, please come have a pizza with us!
Siri and Brett
We LOVE the pizza tools we bought from you, and I want to thank you so much for all your help. We can't believe how amazing it is to have a pizza oven. We live in Kelowna, Canada, and if you are ever this way, please come have a pizza with us!
Siri and Brett
Gail & Frankie,
Just received my Banjo Peel and Brush I ordered last week. Your guys are awesome, thank you. Great product, Great Prices, Excellent shipping cost and speed. I’m so glad I found you guys on the web this summer after I finished my oven. I have been getting by with some homemade tools but there is nothing better than the real thing. I can’t wait to use the Banjo Peel and I guess I have to throw away my rag that I used to clean out the oven with now since I have the right tool for that .
Thanks again you guys. Love the website, and Frankie keep up with the videos that have helped me tremendously. I will definitely be recommending you to friends.
GOD Bless,
Mike
Just received my Banjo Peel and Brush I ordered last week. Your guys are awesome, thank you. Great product, Great Prices, Excellent shipping cost and speed. I’m so glad I found you guys on the web this summer after I finished my oven. I have been getting by with some homemade tools but there is nothing better than the real thing. I can’t wait to use the Banjo Peel and I guess I have to throw away my rag that I used to clean out the oven with now since I have the right tool for that .
Thanks again you guys. Love the website, and Frankie keep up with the videos that have helped me tremendously. I will definitely be recommending you to friends.
GOD Bless,
Mike
caro Frank e Gail
We received package and were certainly pleased!
A foto of Gioia and I, The Class we teach at Buck Collage (Sud Italiani cuoco) and some food the students made.
Giuseppe e Gioia
We received package and were certainly pleased!
A foto of Gioia and I, The Class we teach at Buck Collage (Sud Italiani cuoco) and some food the students made.
Giuseppe e Gioia
Hi Gail,
Today I received my order in excellent condition.
I was just loading buns in the oven under beautiful sunshine, when UPS arrived. (I wished though, I wouldn't have had to pay their steep brokerage fees, but at least they were no surprise to me.)
I just love the looks of the new tools. Really nice quality! I guess tomorrow, we'll have to have pizza for lunch, so I can try out the banjo peel right away.
Thank you!
Imogen
Today I received my order in excellent condition.
I was just loading buns in the oven under beautiful sunshine, when UPS arrived. (I wished though, I wouldn't have had to pay their steep brokerage fees, but at least they were no surprise to me.)
I just love the looks of the new tools. Really nice quality! I guess tomorrow, we'll have to have pizza for lunch, so I can try out the banjo peel right away.
Thank you!
Imogen
Hi Gail,
Thank you for sending a new peel. The package arrived perfectly. We appreciate your promptness in correcting the situation and your companies great customer service.
Best Regards,
Doug and Liz
Thank you for sending a new peel. The package arrived perfectly. We appreciate your promptness in correcting the situation and your companies great customer service.
Best Regards,
Doug and Liz
Hi Gail,
That sounds fine. You can go ahead with the order. Thanks. And I appreciate the entertaining and informative videos on your site :-)
James
That sounds fine. You can go ahead with the order. Thanks. And I appreciate the entertaining and informative videos on your site :-)
James
We bought your banjo pizza peel about a month ago and we absolutely love it! It is the perfect tool for a wood fired oven- We would like to order another one if possible?
Thanks,
Tasha
Thanks,
Tasha
Hi Guys!
We recieved everything today-- even a day early and we are so excited! Thanks so much for your help!! We are most worried about being able to keep the fire going as we are having a big pizza party on Saturday night-- cross your fingers for us-- (any secret tips?) I am sure we will be in touch again-- to order more stuff! by the way Gail-- remember he couldnt decide if we should get the rake? So far it is his favorite toy! Thanks for everything and hi to Natalia!!!
Anne Marie and Britt
(the Minnesota couple trying to be pizza experts just like you guys!) :)
We recieved everything today-- even a day early and we are so excited! Thanks so much for your help!! We are most worried about being able to keep the fire going as we are having a big pizza party on Saturday night-- cross your fingers for us-- (any secret tips?) I am sure we will be in touch again-- to order more stuff! by the way Gail-- remember he couldnt decide if we should get the rake? So far it is his favorite toy! Thanks for everything and hi to Natalia!!!
Anne Marie and Britt
(the Minnesota couple trying to be pizza experts just like you guys!) :)
Hi Gail,
First of all "Thank You" for the excellent service you provide me it's always a pleasure to see you. Your products are of professional quality and the pizza supplies are superb---the best on the website and believe me I looked... Ordering from you saves me a trip to San Francisco & Oakland for my supplies including specialty items like flour, oil, and San Marzano Tomatoes. The products are well explained & the videos are a great teaching tool. Having taken a course last year at The San Francisco Baking Institute for cakes I find my artisan breads taste just as good as the class on bread making being taught next to me. Plus now I can say I make great pizza too. Your products make great gifts too can't wait to start my Christmas shopping...
Thank you again,
Caroline
First of all "Thank You" for the excellent service you provide me it's always a pleasure to see you. Your products are of professional quality and the pizza supplies are superb---the best on the website and believe me I looked... Ordering from you saves me a trip to San Francisco & Oakland for my supplies including specialty items like flour, oil, and San Marzano Tomatoes. The products are well explained & the videos are a great teaching tool. Having taken a course last year at The San Francisco Baking Institute for cakes I find my artisan breads taste just as good as the class on bread making being taught next to me. Plus now I can say I make great pizza too. Your products make great gifts too can't wait to start my Christmas shopping...
Thank you again,
Caroline
Hi Gail,
Received the pizza flour shipment today! Amazing!
Thanks so much, can't wait to whip up a batch of dough and try it.
Phil
Received the pizza flour shipment today! Amazing!
Thanks so much, can't wait to whip up a batch of dough and try it.
Phil
Hi Frankie and Gail,
I recently gave a set of your Danish dough whisks to one of my baking instructors. She was so impressed with how well the dough whisk worked that she featured it in her May newsletter/blog - and she linked to your website. If you click on the picture of her son using the whisk, you can see the FG Pizza name prominently displayed. Thought you'd like to know and, hopefully, this will bring you more customers.
Thanks again for the excellent service.
Rieko Moreno
I recently gave a set of your Danish dough whisks to one of my baking instructors. She was so impressed with how well the dough whisk worked that she featured it in her May newsletter/blog - and she linked to your website. If you click on the picture of her son using the whisk, you can see the FG Pizza name prominently displayed. Thought you'd like to know and, hopefully, this will bring you more customers.
Thanks again for the excellent service.
Rieko Moreno
I sure appreciate your excellent follow-up. Good customer service is hard to come by any more! Ginger
Hi Gail, I wanted to let you know how much I like those bread proofing baskets I just received from you. They worked so well, I love the new look of my bread. Have you ever heard of Tartine Bakery in San Francisco ? Anyway it is supposed to have some of the best bread ever. The Owner just released a book and his recipe for what he calls his "Basic Country Loaf " and it is to die for. I just made a batch using your baskets and the bread turned out fantastic.
Thanks so much, Kevin
Thanks so much, Kevin
Thanks for the info. You guys and girls are the best. I need anything I will order from you.
Wow, that was fast, I received the flour 12/11. I WILL be back for more.
Thanks,
Randy
Thanks,
Randy
Thanks, Frankie: Here is a sample of my pizza, thanks to you! And, I finally had the chance to use you drum for timpano. I cut into it a bit too soon, but it looked great after I let it sit a bit. Everybody went nuts over it! See the attached photos.
Cheers,
Rob
Cheers,
Rob
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Thank you very much for the great service. I can' t wait to try my first pizza.
Cheers,
Stuart
Cheers,
Stuart
Thanks for the great service.
Lori
Lori
Thanks! I love your website.
Jan
Jan
Thank you for handling this so quickly. I look forward to doing more business with you.
Thank you,
Shyla
Thank you,
Shyla
Hello Just received the merchandise. Got it as an anniversary present for my husband and he got it exactly on time. He loves the goods. Good job!
Gail & Frank,
I received the small Danish dough whisk today and it came in perfect shape.
Grazie per la consegna veloce!
Toni
I received the small Danish dough whisk today and it came in perfect shape.
Grazie per la consegna veloce!
Toni
Many thanks. The Danish Dough Whisk is quite a remarkable tool for hand-built dough, friends who've seen it in action so far automatically want one as well... Love it! Later.
t.g.
t.g.
Thanks for all your help Frankie
David
David
Dough whisks are really magic wands! - Sarah Parkin
Thank you very much. I really like the selection of products on your website – hard to find some of this stuff elsewhere and the prices are very reasonable.
Mark
Mark
Frankie and Gail,
We just wanted to let you know how much we are enjoying Frankie's starter! We have feasted on bread and pancakes galore!, and have starting trying some new recipes. We made waffles today - one batch on a regular waffle iron and another batch on our Belgium waffle iron - both yummy, but I favor Belgium waffles always. And, we're working on a whole wheat, 10 grain bread using the starter. The first loaves turned out nicely last week, now we just have to see if we can do it a second time!
So, thank you for sharing the starter! We're enjoying every loaf, sharing many and thinking of you every time we bake! (and I love the Danish whisk Thom gave me for Christmas!!!)
Alison
We just wanted to let you know how much we are enjoying Frankie's starter! We have feasted on bread and pancakes galore!, and have starting trying some new recipes. We made waffles today - one batch on a regular waffle iron and another batch on our Belgium waffle iron - both yummy, but I favor Belgium waffles always. And, we're working on a whole wheat, 10 grain bread using the starter. The first loaves turned out nicely last week, now we just have to see if we can do it a second time!
So, thank you for sharing the starter! We're enjoying every loaf, sharing many and thinking of you every time we bake! (and I love the Danish whisk Thom gave me for Christmas!!!)
Alison
Hi,
I've just placed my order #XXXXX, and paid using PayPal. This is my second order from you. I already trust you 100%, and will OK any shipping charges.
I'd like to receive my order as soon as possible ( via standard shipping ), which is why I'm ready to OK whatever shipping costs you quote me ... ( I'm learning ravioli-making and am eager for the 00 Flour ) !
Thanks Much !
Steven
I've just placed my order #XXXXX, and paid using PayPal. This is my second order from you. I already trust you 100%, and will OK any shipping charges.
I'd like to receive my order as soon as possible ( via standard shipping ), which is why I'm ready to OK whatever shipping costs you quote me ... ( I'm learning ravioli-making and am eager for the 00 Flour ) !
Thanks Much !
Steven
I want to commend you for the superior shipping!!!!! Item was delivered next day from CA.? Tremendous service !!!!