FG pizza & Italian puts a "Customer-First" service on all orders, and does not add costs to or make money from the shipping of any product you purchase.
We stock most of our items, so we can combine products and configure the most affordable shipping costs for you. For Orders shipping to Alaska, Hawaii, and over $3,000., we will send you an email with a shipping quote and we will not charge your card until you approve. Once you have approved the shipping amount, we will process your payment, and you will be sent a confirmation along with the FedEx, UPS or USPS tracking number. All other shipping is pre-configured upon checkout.
This "Customer-First" system has worked out very well for our customers and for us. Once new customers experience our honesty and integrity with shipping costs, they feel comfortable ordering from us. Our personal service will impress you. We promise.
Please note, long-handled peels demand higher shipping costs over short handle peels and are only shipped via FedEx or UPS. This way, your shipment is traceable. Our commitment to you: we will do our best to fit products in boxes that will command the most affordable cost, while providing the safest way to arrive to your door.
We process orders usually within 24 hours, Monday through Friday. If a product is out-of-stock we will notify you by email when you can expect delivery. Overnight shipping is available upon request but can get pricy with long-handled tools (sometimes 3-times the cost of tools). If this is an interest, please add this request in the "ordering instruction" section at checkout.
Currently, FG pizza & Italian does not ship outside the US.
All FG pizza & Italian items are sold as new. We do not sell "used" or "pre-owned" items. Defective items will be replaced at FG pizza & Italian's expense. We stand behind the quality we sell. Damages must be reported within 3 days of receipt.
Returns, of unused items, are accepted within 30 days of purchase. Customer can ship to: 3710 Lone Tree Way #106, Antioch CA 94509. A 20% restocking fee will be assessed. Used, washed, scratched and/or damaged merchandise cannot be accepted; removal of protective adhesive plastic used on some items will be considered used.
We reserve the right to refuse service to anyone.
Your Privacy Is Respected
You have our word that we will not sell, distribute or release any customer information to any other entity for any reason.
Any and all customer information given to FG pizza & Italian is and will remain confidential, and will be used exclusively to process customer orders and/or to communicate with our customers.
We send several email newsletters a year and give you the option to remove at anytime.
Trust & Security
FG pizza & Italian takes every precaution to provide you a secure transaction. As you enter our checkout section, please note that the address changes from a "http" to a "https" connection. The additional "s" represents a secured site. You will also find the Equifax symbol at the bottom of the page with the current date, representing a current and secure system.